Field Applications Specialist (San Francisco) - Req - 0005

Astrea Bioseparations Ltd is a global bioseparations company specializing in the research, development and manufacture of advanced bioseparation products including chromatography adsorbents and columns.  Astrea Bioseparations has R&D laboratories in Cambridge, UK and manufacturing facilities on the Isle of Man, British Isles and Stoughton, Massachusetts, making the company one of the largest volume affinity adsorbent manufacturers in the world.

Astrea Bioseparations is honored to support the biopharmaceutical industry with products and services that help bring lifesaving and improving medicines to market. Regardless of process scale, we are ready to build Purity by Design into each process to ensure quality and speed to market.

The company is now entering an exciting period of growth as we work towards enabling our customers to bring advanced therapies to market using state-of-the-art-purification nanofiber-based technology

Primary Function and Purpose

• To provide technical assistance in relation to Astrea products and their use, to internal and external customer, and provide pre & post sales support

Principle Responsibilities

• Addressing responses to Technical Support questions from Customers and Sales team Members
• Managing the administration of cases in salesforce
• Work with internal customers (Salesforce lead, marketing) to develop and improve systems around technical support case management and customer feedback
• Providing Technical Support and follow up for the sales team in pre and post sales
• Lead and direct technical presentations and discussions with customers
• Liaise with R&D to provide technical support to internal & external customers, and the sales team
• Identifying suitable seminar, conferences etc and attending to obtain information to further support Astreas products and sales team

Qualifications and experience

• Degree in Biochemistry/Biotechnology or equivalent
• Experienced within the Biotechnology/Drug discovery industry
• Working knowledge of chromatography, protein purification, cell and gene therapy
• Ability to work with a multi disciplinary team across multiple sites
• Familiarity with Astrea product range, use of product range, use of products and troubleshooting for customers